If something isn't working or you have a suggestion, get in touch. We usually reply within 1–2 business days.
You can also use Profile → Report a Problem inside the app. That route sends us the technical context we need to investigate, so it usually gets resolved faster.
Never. Synora does not connect to your bank in any way. Your data comes either from statement and receipt files you upload, or from records you enter yourself.
No. Card numbers and CVV codes are never processed or stored at any stage. Only the amount, date and merchant are read from a statement.
No. The file is processed, the transactions inside it are saved, and the file itself is discarded. Only the file name and the number of rows found remain in your "Documents" list. Receipt photos are likewise never retained.
PDF, Excel (XLSX/XLS) and CSV. Some bank statement formats are recognised directly; if you upload an unrecognised PDF, its contents are interpreted with AI assistance.
No. Synora generates a fingerprint for every transaction and filters out duplicates. The summary after each upload tells you how many rows were duplicates.
Synora has no passwords. You enter your email address and receive a one-time 6-digit code. The code is valid for 10 minutes.
In the app: Profile → Delete Account. This permanently erases all of your data and cannot be undone. You do not need to wait for our approval.
Turkish, English and German. The app follows your device language and can also be changed in settings.